Free email filtering software are available
for users to delete and returned undeliverable
email stimulated as hard bounced to confused...

I called my customers and reconfirmed that
their emails are valid but some still get bounced?

 

It is also highly possible that your customers mail client (ie: Eudora, Netscape Communicator, Outlook etc.) and/or their corporate mail server are have filtering device that delete mails with inappropriate wordings (ie: free, $$$, 1-800 etc.) in your mail message: Subject, TO, FROM as well as in the message body that will result in your mails being deleted or bounced.
See Email Filtering

Many ISP are filtering incoming emails based on "Subject, TO, FROM as well as in the message body, therefore you may have used inappropriate wordings that result in your mail being deleted.

Mails with the TO address that is different from the actual recipient address, are also subjected to being filtered by recipients ISPs as well as your email domain being blocked or black listed  

Filtering programs are also available for users to auto delete and returned undeliverable emails (stimulated) as hard bounced, therefore, bounced mail may not necessarily means that recipients are non-existence.

These powerful programs also allows *wildcard filtering for the: Subject line, TO, FROM, email domain and message body, available free from: www.mailwasher.net

If you are using your own mail server program and your mails got bounced or undeliverable. See: Mail Server FAQs

More info Identifying (soft or hard) bounced email failures.
See:
SMTP Return Error Codes

Keep in mind that AOL doesn't show the FROM: name that you provide, it only shows readers the FROM address, so make sure you are not sending with a typical spam like looking email address like this example: jonessnews_1234@myemaildomain.com
that is as good as telling the recipient or the spam filters "you can delete this mail".

From: name?
It is the name that you have enter into your email client ie: Outlook Express, Name: field
Start-up outlook, >Tools, >Accounts, >Properties and at...
"User Information" Name: field--that's the From: name

 
 
 
 


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